B. Business Solutions

SUGGESTED READINGS

	Purple Cow: Transform Your Business by Being Remarkable
	Free Prize Inside: The Next Big Marketing Idea
	BE OUR GUEST: Perfecting the art of customer service
	Get Paid to Shop: Opportunities in Mystery Shopping
	Starting Your Mystery Shopping Business
	Mystery Shopping: Get Paid to Shop
	101 Best Home-Based Businesses for Women

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USEFUL WEBSITES

USEFUL links for the Customer Service Industry

www.theacsi.org/overview.htm
Established in 1994, the American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. A powerful economic indicator, the ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies. An index attempting to indicate, on a 100 point scale, the degree to which household consumers in the United States are satisfied with products and services.

www.csweek.com Customer Service Week October 2 - 6th, 2006.
This is a National Event devoted to recognizing the importance of customer service and honoring the importance of the people on the front lines of the service industry.

www.quirks.com Quirk's Marketing Research Review - The world's marketing research magazine and online resource. Our mission is to promote the use, value, and understanding of market research

USEFUL links for the Shoppers

www.mysteryshoppercoach.com
Website for mystery shoppers with tips and resources.

www.ctcss.com
If you are an honest, reliable, independent contractor wishing to experience great opportunities as a mystery shopper, including personal scheduler support sign up with Coast to Coast Scheduling.

www.shadowshopper.com
An online database for shoppers to sign up and be a shopper..... with numerous companies.

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