Brand Awareness/Marketing Evaluations: This is truly an area where
B Business Solutions has some unique expertise. As a marketing department, group, or company you want to ensure that the customers are getting the full advantage of seeing your products in the stores that you sell through. Our programs involve “secret” or “non-secret” shops to evaluate how products are being recommended or marketed in your locations.

• This may include surveys, open questioning, or even digital pictures.
• Visual presentation of your products including any promotions
• Representation of your product over the competition

Types of organizations that may use this service: product distributors or manufacturers, marketing groups of large organizations, independent marketing organizations, credit card companies, etc….

Service Evaluations: As more people are deciding where to spend their limited time and money, we want to ensure that they remain loyal to your establishment. Our mystery shop programs are tailored to your needs. Customer service and “suggestive selling” are actively monitored. The resulting information benefits operations, human resources, training, and quality management departments.

Companies benefit by providing superior service, decreasing complaints, incorporating rewards and recognition programs for employees, and improving customer retention with an ongoing assessment program.

Sales Assessments: In this highly competitive environment, we want to ensure that your employees are selling and providing the service you expect to deliver the best customer quality. Our reports will tell you who is following your sales training and “making the sale” on a consistent basis.

Types of companies currently utilizing this service: high end recreational products, apartment leasing, home sales, cars, jewelry stores, etc….

Competitive Analysis: How are you doing against your competitors? What services do they provide? How are they servicing their customers? What about their pricing? We can find out what you want to know about your competitors from a customer viewpoint. The information gained is great for your Sales or Quality departments to use in benchmarking against their own prices and practices.

Reveal Shops/Digital Picture shops: Our secret shops do not always have to be “secret”. When the need arises, we reveal our shoppers for the purposes of presenting rewards, taking pictures, or asking questions in our clients' establishments.

Telephone or Email Skill Evaluations : It is a sure bet that your company does a lot of communicating via email or telephone. Your customer service reps, sales staff, or full call centers must be ready to handle the questions and complaints in a professional manner and provide timely, quality service to your customer. Our Prophet system gives us the capability to record calls and provide you with not only an assessment, but also an online file of the call itself. For email, we have a "message trail" of the exact communications to support our evaluations.

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PROPHET DEMO

B Business Solution's online business tool- Prophet™, delivers research results quickly and easily, providing the right information to the right person at the right time.

Prophet™ brings all your customer service data together in one place, providing information that is both comprehensive and concise. Prophet™ combines multiple channels, methodologies and data from various external data sources to be viewed at a glance. Each system is customized to the individual needs of the client.

Click Here to see the Demo

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