B. Business Solutions Mystery Shopping

See what our clients say about us in the Testimonial section below.
To see examples of industries we serve, please click here.

CLIENT TESTIMONIALS

"Thank you for what you are doing for my store and sales staff. Every shop has been passed around and discussed. It has made my entire staff-not just sales-more aware of their habits (both good and bad!). This has been one of the best programs we have ever implemented!!"

-- Pool and Spa Store

"We've got our servers more aware of what they are doing due to mystery shopping. They are more conscious of their greeting and how they treat the customers. The check average has increased for up selling menu items."

-- Casual Dining Restaurant

"We use these evaluations to refine the processes. We therefore have fewer customer service problems and increased return customers. Service evaluations enable us to stay on top of problem areas before they are out of control."

-- Casino and Hotel

"Reports from B. Business Solutions are detailed and include in-depth coverage on topics taught in our training class. We use the reports to give customer service reps positive feedback and reinforce using good problem solving and telephone service skills."

-- Customer Service Call Center

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INDUSTRIES SERVED

Recreational Facilities: Golf, Resorts, Casinos, Zoos, Amusement Parks, Movie Theatres, Horse Racing, Health Spas etc..

As more people are deciding where to spend their recreation time and money, we want to ensure that they have fun and remain loyal to your establishment.

Marketing and Manufacturing: Pet Food Suppliers, Auto Care Centers, Franchise Operations, Credit Card Marketing Groups, etc..

Marketing and promotions are a part of how customers view your overall product or service. You want assurance that your products are being presented in the right way to the buying customer. How strong is your market presence in the store? Are your promotional materials optimally placed for the best customer view?

High End Sales: Pool and Spa Sales, Bicycles, Cars and Motorcycles, Furniture, Jewelry, Homes, etc..

In this highly competitive environment, we want to guarantee that your sales staff is not only selling, but also building a rapport with that customer for future sales. How they handle your potential client will be a determining factor in whether this person buys from you or the competitor down the street.

Phone Call Centers and Services: Sales Ordering, Customer Service Centers, Technical Support, 800 Number Lines, etc..

Do you have one person handling all of your calls or a full call center? With a customer, there is only one person on the phone line to "wow" them with their skills and knowledge. Our evaluations and recorded calls are a surefire way to add a little flair or refinement to that phone conversation.

Retail: Department Stores, Specialty Retailers, Grocery Stores, Gas Stations, Convenient Stores, etc..

With consumers having so many options where to shop, we want to ensure that your employees and the store are providing the service you expect to deliver with the best customer quality.

Restaurant and Fast Food: Fine Dining, Family Restaurants, Fast Food, Airport or Mall Concessions, etc..

Whether your customers are stopping for a quick take out meal or a fine wine and dine experience, we have the expertise to evaluate these areas for the best in service.

Financial Institutions: Banks, Mortgage Lenders, Insurance Sales, etc..

In banking, the products are usually similar. The difference is in your service. We want to help you provide the best service for the customers in your area.

Heath Care Industry: Hospitals, Doctors, Dentists, Veterinarians, Pharmacies, etc..

All patients want competent doctors and up-to-date technology, but, there is a lot more to examine in the patient care business.

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