B. Business Solutions will benefit any organization with our customized and well thought out mystery shop programs.
We become the eyes and ears from a customer’s point of view. Get an honest perspective on how well your employees are treating your customers. Once you know how your staff performs, you can target your training and management resources to the areas that make the most impact.
Top Reasons to start a mystery shop program:
- Measure how well your employees are adhering to standards.
- Assess the overall presentation conveyed by your employees and business.
- Delve into your strengths and weaknesses
- Verify that marketing strategies are in place and working
- Assure your business is being promoted
- Get more return customers
- Identify problem areas, enabling you to address issues.
- Add to your revenue
In addition to working with individual clients, we welcome the opportunity to partner with your market research firm by providing mystery shop services for your projects. B Business Solutions offers both the expertise and the infrastructure to run the mystery shopping component of your business. We provide a full spectrum of specialized mystery shop options for your clients. Rather than hiring a whole department for customer experience research and evaluation, we can provide the expertise through a comprehensive mix of available services.
Our experienced project team will allow us to manage the operations of your mystery shop projects, so you can focus on the more strategic aspects of your business.
- Ease of doing business together
- Creativity to meet your clients’ needs
- Customizable database to look and feel like your company
Advantages of working with
B. Business Solutions:
- Credible and consistent results
- Dedicated project managers
- Integrity and responsiveness
- Adherence to high quality standards
- Powerful visual representation to communicate successes to your team
- Positive and actionable feedback